If the product arrives damaged or unusable.
If you receive a different product than the one you ordered.
You must contact us within 48 hours of receiving your order.
The product must be in its original condition, unopened and unused.
Returns or exchanges will only be processed after review and approval by our customer service team.
Discounted products or promotional bundles are non-refundable, unless there is damage or a clear mistake.
If the error is on our side, we will cover the full shipping cost.
Orders are delivered within 2 – 5 business days across Egypt, depending on the governorate.
Delivery times may vary during high-demand periods like holidays or special promotions.
We work with trusted courier services to ensure fast and reliable delivery.
Free shipping is available on selected offers (as mentioned in the advertisement).
Otherwise, shipping fees are calculated based on your location and the total order value.
Please check the condition of the package upon delivery.
If you notice any damage to the parcel, we advise you not to accept it and contact us immediately.
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